| The
greeting cards work on WebTV and AOL and
are compatible with all the browsers. If you have some
problem with your browser please contact us in 
in order to solve the problem
Why
some animated greeting cards do not move?
1.-
Maybe you have pushed the button <Stop>
in your browser.
2.- You web browser doesn´t support animated greeting
cards.
3.- Sometimes if you click one link in the greeting
card page interrupts the animation.
4.- For some greeting cards it´s necessary that
you have the Flash plugin installed in your browser.
If you don´t have it you can download it here.
To
solve the error try to Refresh
the page.
The
browser displays me 403, 404, 500 error.
If
your web browser displays some of these errors please
contact us in .
Please include information about the operation that
you were doing and in wich page the error happened.
Why
I can´t hear the music in my greeting card?
1.-
Your web browser doesn´t support music.
2.- Your loudspeakers or sound board doesn´t kork
or are badle configurated.
3.- There was some interruption while downloading music.
Try to Refresh the
page in the browser.
I
sent a greeting card that wasn´t received. Why?
1.-
Maybe you have written incorrectly the recipient´s
address.
2.- The recipient accidentally erased the notification
message.
3.- Your email server isn´t working correctly.
4.- When you sent the greeting card you indicated a
specific date of shipment. In that case, the greeting
card will be sent in that day.
I
sent or someone sent me a greeting card to a Hotmail
account and I haven´t received it. Why?
The
Hotmail accounts use junk email filters
that sometimes apply to emails that are not spam. Probably
the email was sent to the junk email folder because
your Junk E-Mail Filter level configuration
is enhanced or exclusive.
To change this configuration go to options in your Hotmail
account and change your Junk E-Mail Filter level to
low.
I
can browse the site but I can see the greeting cards.
Why?
To
optimize our service we used a specific server that
uses the 8888 port. If you are using
a proxy or firewall
probably is blocking it. You must enable the TCP
8888, or ask to the network administrator to
do it.
I
sent a greeting card and I want to cancel the shipment.
Can I do it?
Due
to the configuration of our system once the greeting
card is uploaded in the data base isn´t possible
to cancel the shipment.
I
sent a greeting card to several people wit the multiple
shipment option. Are shown all the emails in each
greeting card?
No,
each person will see only his own email in the greeting
card.
|
